Speaking Freely

"Hello, this Simon and I live in Kingston. I want to give a special word of thanks to the staff at the Wilkinson at the Kingston. They were 4 massive ___ queues(?) and people waiting to get served. Then the manageress came along and opened up and extra till(?) but she only opened it up it seems to serve one person who was another member of staff. When she bought her tin of snack pot presumably it was her lunch. The manageress then closed down the till(?) and then we all had to carry on waiting. Now that's what I call personalized services. Well done Wilkinson. Thanks for treating your customer like dirt. Thank you."

spoken through SpinVox